Kipling Reviews

Poor customer service received missing item in my shipment and sent lots of mails no answer neither refund and the live chat was so un polite

I had a situation with my order and when I called customer service, Mary (customer service agent) went over and beyond in helping me with my situation. Mary you are AWESOME!!!! AAAAAAAAAA++++++

They cancelled my order saying they couldn’t process my payment when they took it. They better give my money back!

Don’t order at all from them. My payment went through and then they cancelled my order saying they didn’t receive the payments when clearly it was paid for!

We have in total of 5 bag from Kipling, USA. I have violet sling bag, printed blue bag, Mom has one printed big tote bag, sister has pink tote bag, my son has red back pack. We love the color, the style and durability of the bag!! Used to buy from a friend whose living in the US and shipped here to my country in PH.

Very bad experience always. Order took more than a week to arrive within USA.

Terrible..Horrible Company! Rather than take care of their customers & fulfill orders. They troll the internet and make false & fraudulent accusations towards people. Also, the design & materials used to make their bags are SUPER cheap. Bad Company doing Bad Business!! Buyer beware

Shopping on Kipling is my worst online shopping experience ever. So bad that I came to search a place where I can review it zero. So here I am. Below is a summary of shopping experience on Kipling:

1. No order details in order confirmation email. I don't know whether my customization is properly recorded in the system.

2. Messy warehouse management. Sent me the wrong bag 9 hours after my order placement, also with wrong customization.

3. Non-responsive after-sale service. I sent required pictures of the wrong bag. No response for 9 days. In their email they said "some one will be in touch with you within 2-4 business days"

4. Sloppy agent attitude online and over the phone until I was transferred to a supervisor.

5. The live chat on their website kicks you out after 5 minutes silence even if you are waiting for your agent's response.

6. Slow in every step,(processing and issuing slips). They claim they are very under-staffed. Oh boy that's not a good sign for a company.

It's been a week i returned the wrong bag but I still haven't received my refund.

The reviews posted here are true. I just had the worst customer service experience. I placed an order for a personalized backpack. I was sent the wrong - less expensive - backpack. I immediately called customer service and explained it to them. It took a couple of phone calls to even get them to email me the return shipping label. I had to call multiple times and was told the same thing - and LIED to- multiple times. Each time they would tell me the replacement was on its way. Today someone called me back and finally told me that they were out of stock for the item I wanted. And they STILL HAVE MY MONEY. DISHONEST COMPANY.

I purchased a Kipling from an NYC luggage shop (2004) it is a crossbody/backpack and I still use it and put it in the washer when it needs to be cleaned. I have been ordering Kipling fanny packs and convertibles from the site without issue. They sent the bags to me within a few hours of ordering (2018). I did not deal with consumer service and I live near a Kipling store if anything goes wrong. I hope they keep up the quality of their products- they are part of VF which owns Jansport. I have not had quality issues but saw a review that had issues with the velcro. I like to avoid velcro and magnetic closures. The 90's Kipling was a heavier fabric and they are still around for sale and look almost new. I don't like the new website- my account information is wiped out, and you can't see the company information- I took off a star,